Privacy Policy

"MOSAID" refers to MOSAID Technologies Incorporated and to all related and subsidiary corporations of MOSAID, including, but not limited to, MOSAID Systems Incorporated.

MOSAID's Commitment to Protecting Your Privacy

Protecting the security and privacy of your Personal Information is important to MOSAID and to the way we conduct our business in compliance with laws on privacy, data protection and data security in the countries in which we maintain web sites. We hope the policy outlined below will help you understand what information MOSAID may collect, how MOSAID uses and safeguards that information and with whom we may share it. The policy only deals with Personal Information collected through our web sites. To find out about MOSAID's information-handling practices off-line, please contact our General Counsel at 11 Hines Road, Kanata, Ontario, Canada K2K 2X1.

ACCEPTANCE OF TERMS OF PRIVACY POLICY AND CONSENT TO THE USE OF YOUR PERSONAL INFORMATION

BY ACCESSING, USING AND/OR DOWNLOADING MATERIALS FROM THIS SITE OR BY SUBMITTING PERSONAL INFORMATION TO MOSAID, YOU AGREE, ON YOUR OWN BEHALF AND ON BEHALF OF EACH ENTITY ON WHOSE BEHALF YOU ACT, THAT MOSAID MAY COLLECT, USE AND DISCLOSE SUCH PERSONAL INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY AND AS PERMITTED OR REQUIRED BY LAW.

Please note that this Site is also governed by the Terms and Conditions of Use. We urge you to review the Terms and Conditions of Use before proceeding further on this Site.

  • What information do we collect?
  • How do we use your information?
  • How do you access and update your information?
  • How is your information stored?
  • What if we change our Privacy Policy
  • Web site links
  • Your Privacy Concerns
  • Copyright notice

WHAT INFORMATION DO WE COLLECT?

Non-Personal Information Collected Automatically

When you access our web sites, we may automatically (i.e., not by registration) collect technical information that is not personally-identifiable (e.g., type of Internet browser and computer operating system used, domain name of the web site from which you came, number of visits, average time spent, pages viewed). We may use this information to measure the use of our web sites and improve their content. MOSAID makes no attempts to link this technical information to the individuals visiting our web sites, unless such linking is required in order to investigate a breach of security.

"Cookies" – Information Placed Automatically on Your Computer

In order to use certain areas of our web sites, we store some information on your computer in the form of a "Cookie". A Cookie is assigned to you when you log in or set up a new account and is placed on your computer for programming purposes only. This is a temporary or session Cookie that uniquely identifies you as you move from page to page on a site. The Cookie is destroyed as soon as you close your browser and is never redirected to any other servers outside of MOSAID.

Personal Information

Through our web sites, MOSAID will not collect any personally-identifiable information about you (e.g., your name, address, telephone number or e-mail address ("Personal Information")), unless you voluntarily choose to provide it to us (e.g., by registration, placing a product order, forwarding an employment inquiry or a copy of your resume or completing a survey). If you do not want your Personal Information collected, please do not submit it to us.

Children

No Personal Information should be submitted to MOSAID's web sites by children without the consent of their parent or guardian. MOSAID encourages all parents or guardians to instruct their children in the safe and responsible use of their Personal Information while using the Internet. MOSAID will not knowingly collect or use any Personal Information collected from children for any purpose whatsoever, including disclosure to third parties.

HOW DO WE USE YOUR INFORMATION?

Purposes and Consent

Customers requesting information, Products and/or Services may be asked to provide Personal Information. When you do provide us with Personal Information, we usually use it to respond to your inquiry, process your order or provide you access to specific account information. Also, to support our customer relationship with you:

  • we may store and process Personal Information and share it with our worldwide Affiliates to better understand your business needs and how we can improve our Products and Services; * For the purposes of this Privacy Policy, the term "Affiliate" means any corporation, company or other entity effectively controlling or controlled by MOSAID or associated with others under common control or ownership, and includes, but is not limited to subsidiaries.
  • we may (or a third party on our behalf) may use Personal Information to generate statistics and aggregate reports for internal use; or
  • we (or a third party on our behalf) may use Personal Information to contact you about a MOSAID offer in support of your business needs or to conduct online surveys to better understand our customers' needs and profiles.

If you choose not to have your Personal Information used to support our customer relationship (especially direct-marketing or market-research), we will respect your choice.

Persons interested in employment opportunities with MOSAID may make inquiries through our web sites or forward to us their resumes or Personal Information about their interest, skills and experience. We ask that such persons immediately contact us should they wish us to remove this information from our records. All such records are maintained by our Human Resources department and are kept in a secure location inaccessible to other MOSAID employees.

We do not now (and do not intend to) sell, rent or otherwise market your Personal Information to third parties. We limit the collection, use, retention and disclosure of your Personal Information to that which is reasonably necessary for these purposes. By using our web sites or submitting Personal Information to MOSAID, you consent to our collection from, verification with, and communication to any third party for these purposes. You consent to the collection, use, disclosure and processing of your Personal Information by MOSAID and its affiliates, and their respective agents and service providers, for the purposes set out in this Privacy Policy.

Your ability to opt-out

We may communicate and disclose your Personal Information to our affiliates and other third parties to offer you other products and services that may be of interest to you unless you notify us of your intention to opt-out. If you do not want MOSAID to share your Personal Information with our affiliates or third parties for the purpose of offering you other products and services, please notify us by sending an e-mail to privacy@mosaid.com and ensure that you include "Opt-Out" in the subject matter field of the email, or by contacting our General Counsel at 11 Hines Road, Kanata, Ontario, Canada K2K 2X1. It may take approximately 7 days for your opt-out request to become effective.

Occasionally, we will send you e-mail communications with information which may be useful to you, including information about our Products and Services or about offerings from MOSAID and our affiliates or third parties. We will include instructions in our e-mail messages on how to unsubscribe if you decide you do not want to receive any future marketing or promotional e-mails from MOSAID However, if you are a customer of MOSAID, to ensure that you receive important customer service information, you agree that we may continue to send you non-marketing related information when necessary.

HOW DO YOU ACCESS AND UPDATE YOUR INFORMATION?

You can access the Personal Information we hold about you by sending us an e-mail at privacy@mosaid.com. We will advise you in advance of any charges for copies of your file. We may be unable to provide you with some information in certain circumstances, such as if the information also refers to other individuals, is subject to legal privilege, contains confidential information, cannot be retrieved using your name or account number, or as otherwise permitted or restricted by law. If you wish to notify us of any changes to your Personal Information, or if you believe that any information we hold about you is inaccurate or incomplete, please send us an e-mail with the corrections to privacy@mosaid.com.

HOW IS YOUR INFORMATION STORED?

MOSAID strives to provide you with secure means of communication with us. To facilitate secure communications, some of our web servers are secured with Entrust digital certificates and support Secure Socket Layer (SSL) encryption. MOSAID web addresses that support SSL encryption are prefixed with https:// and your web browser may also inform you that you are connected to a secure web page.

Information entered elsewhere on our web sites is transmitted to MOSAID servers unencrypted, using standard internet protocols (e.g. HTTP, SMTP). You should be aware of the inherent risks of interception when communicating online without encryption.

The account information you provide when registering with MOSAID is stored in our secure databases as long as you are a customer of MOSAID. You must notify MOSAID if you no longer want your information to be retained by us. If you contact us with a question or comment, any information identifying you is only kept long enough for us to provide you with a response, unless we are required to keep it for a longer period of time, in which case we will notify you.

Please note that it may be impossible to delete your information completely without some residual information remaining in the backups.

WHAT IF WE CHANGE OUR PRIVACY POLICY?

MOSAID reserves the right to modify or supplement this Privacy Policy at anytime. If we make any material change to this Privacy Policy, we will update our web sites to include such changes and post a notice on our home page with a link to the updated Privacy Policy. Please read any such notice and the new Privacy Policy. Your continued use of this Site after we post such notice will constitute your acceptance of the new terms and their application to your use of this Site and the information disclosed for such use, including information previously furnished to us, as if they were the initial terms. However, we will seek your consent if we want to use your Personal Information for purposes other than those you have agreed to previously.

WEB SITE LINKS

This Site may contain links to other web sites, including those of our business partners, vendors and advertisers. While we try to link only to web sites that share our high standards and respect for privacy, please understand that we are not responsible for the content of the privacy practices employed by other web sites.

YOUR PRIVACY CONCERNS

By providing you with this Privacy Policy MOSAID is pledging its continued commitment to protecting the information you provide to us. We regularly review our online information-handling practices to ensure that we are abiding by this Privacy Policy.

If you have any questions or comments about this Privacy Policy or about MOSAID's information-handling practices, please contact our General Counsel at:

General Counsel
11 Hines Road
Kanata, Ontario, Canada
K2K 2X1

Your questions or comments will be addressed in a timely manner. As the Internet matures, so will our Privacy Policy. We will post changes to our Privacy Policy on this page as soon as the commitment has been made to alter any existing policy.

Acrobat Read MOSAID Privacy Code

COPYRIGHT NOTICE

Copyright 2008 MOSAID Technologies Incorporated. All rights reserved.